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objectives.

A productive and exciting environment in a company requires simpler and faster processes, reduced risks, managed results, reduced losses in services, a more competitive solutions portfolio, and increased sales.

Ernani can help you get all that and more. Faster.

results prove the efficiency of Ernani Ferrari’s methods.

40% increase in software development productivity in 1 year
300% increase in revenue in 1 year (200-people company)
800% increase in customer acquisition in 1 year
50% cost reduction in customer support
40% effort reduction for ERP implementation in 1 year
40% increase in company-wide efficiency (revenue/employee) in 1 year
EBITDA growth from 5% to 35% in three years (1,000-people application provider)
EBITDA growth from 8% to 24% in two years (100-people application provider)
EBITDA growth from 3% to 16% in one year (50-year-old organization)
300% revenue growth in one year (200-people application provider)
800% growth in customer acquisition in one year (200-people application provider)
200% growth in customer acquisition in one year (420-people application provider)
72% revenue growth in one year (40-people portal and e-commerce solutions provider)
67% reduction of time and costs in initial enabling education (300-people software factory) 
50% reduction of response time in customer support in two years (600-people application provider)
50%+ reduction in customer support costs in less than two years (several organizations)
National award-winning e-learning corporate project
57% reduction in infrastructure costs for software development and maintenance in four years (500+ environments; 700+ databases)
10-months turnaround for fully operational off-shore subsidiary (2,500-people application provider)
Reduction of clients in “critical situation” from 20% to 2% of installed base in two years (2,000-people application provider)
40%+ reduction of support calls in one year (several organizations)
120-days implementation of full software development and support organization – from plans to go-live (45-people organization) 
ERP localizations in record-breaking time for complex markets like Japan and Brazil – 7 to 12 months (some of the largest global ERP companies)
29% increase in organizational efficiency (revenue/headcount. 38% EBITDA/headcount) – 8 months (90-people, 20 year old organization) 
60% increase in software development productivity in one year (700-people organization)
40% increase in software development productivity in one year (200-developers team)
26% increase in software development productivity in six months (450-developers team)
100% increase in software development productivity in six months (120-developers software factory)
40% reduction in product implementation effort in one year (500-people application provider)
50% reduction in product implementation costs in one year (1,100-people application provider) 

differential.

Swiftness to identify and explore real opportunities, across all critical business processes, for improved efficiency and faster growth.

Attain better results by improving and integrating the different operational process areas of your organization.

focus and benefits.

Your business more profitable, scalable and predictable.

Identification and anticipation of opportunities

Identification and anticipation of problems and limitations

Cost reduction

Revenue maximization

Business performance improvement

Profit increases

Competitive advantage

Better results in the short, medium, and long term

Success
stories

B2B SOFTWARE COMPANY. 25-YEAR OLD. 350 EMPLOYEES. 50 DISTRIBUTORS.
Objectives
To improve R&D, sales, services, and customer support.
Project Scope
- Operational diagnostic.
- Strategic planning.
- Process review for target areas, knowledge management, and CRM.
Results
In two years:
- 300% revenue growth.
- 800% EBITDA growth.

B2B SOFTWARE COMPANY. 15-YEAR OLD. 520 EMPLOYEES.
Objectives
- To improve productivity in R&D and services.
- To increase sales.
Project Scope
- Operational diagnostic.
- Strategic plan review.
- Process review for target areas, customer support, knowledge management, and CRM.
- Design (and implementation support) of a distribution channel model.
Results
In one year:
- 62% increase in product development productivity.
- 98% increase in field-services operational efficiency.
- Increase from -16% loss to +8% contribution margin for on-demand software development services.
- Full implementation of a corporate university.
In two years:
- Customer base increase: from 150 (acquired in 15 years) to 280 .

GLOBAL B2B SOFTWARE COMPANY AND ITS DISTRIBUTOR. $ 500 MILLION REVENUE.
Objectives
- Localize product for a major emerging country.
Project Scope
- Identification of the localization requirements.
- Product strategy definition.
- Localization and go-to-market planning.
Results
- Project scope delivered in 30 days.
- Project successfully executed by the
- Significant market-share acquired.

GLOBAL, MULTI-BILLION-DOLLAR SOFTWARE COMPANY.
Objectives
- Localize product for strategic, complex market, overcoming results of the previous unsuccessful project.
Project Scope
- Identification of the localization requirements.
- Product strategy definition.
- Localization development planning.
Results
- Project scope delivered in 45 days.
- Project successfully executed by the
- Sales and service channels established.

INTERNET SOLUTIONS COMPANY. 5-YEAR OLD. 30 EMPLOYEES.
Objectives
- Strategic planning.
- Validation of established goal of 30% growth for following year.
Project Scope
- Strategic planning.
Results
- Project scope delivered in one week.
- 72% growth in the first planned year.

GLOBAL, MULTI-BILLION-DOLLAR ENTERPRISE APPLICATION COMPANY.
Objectives
- Due diligence for acquisition target (operational aspects).
- Integration planning for a 370-people operation and a 550-people, to-be-acquired operation.
Project Scope
- Operational due diligence.
- Synergies and risks identification.
- Integration planning.
Results
- Due diligence delivered in one week.
- Full integration plans delivered in one month (organizational structure; products; people; marketing; sales; distribution channels; services; customer support; R&D; corporate governance; finances; facilities; and IT).

GLOBAL, MULTI-BILLION-DOLLAR SOFTWARE COMPANY.
Objectives
- Refine the well-established, decades-old processes for distribution channel management.
Project Scope
- Operational diagnostic.
- Recommendations for process improvements.
Results
- Several improvement opportunities identified in one week.
- Several improvements implemented in the nation-wide effort in the following year.

FINTECH COMPANY. 20-YEAR OLD. 100 PEOPLE.
Objectives
- To triple revenue in three years.
Project Scope
- Operational diagnostic.
- Strategic planning.
- Operational model review.
- Process improvement strategy.
- Integrated process improvement – R&D, distribution, services, customer support.
Results
In one year:
- 300% increase in sales.
- 40% increase in operational efficiency (company wide).
- 36% cost reduction in customer support.
- 78% productivity increase in software development.

B2B SOFTWARE COMPANY. 1,200 EMPLOYEES.
Objectives
- To improve the efficiency of professional services.
- To reduce the high costs of implementation services.
Project Scope
- Operational diagnostic.
- Process review – service offerings management; application implementation methodologies; repeat services processes; organizational structure; knowledge management; capacity management; and performance management.
- Review of compensation models.
Results
In one year:
- 50% cost reduction in application implementation.

B2B SOFTWARE COMPANY. 1,150 EMPLOYEES.
Objectives
- Consolidate and improve R&D processes for segregated operations stemming from the merger of 5 companies.
Project Scope
- Operational diagnostic.
- Integrated process review.
Results
In one year:
- Organizational structure, procedures, tools, training, professional profiles, and performance indicators reviewed and implemented for:
- Product management.
- Technology and architecture management.
- Software development and maintenance.
- Software tests.
- Product documentation.
- Configuration management and DevOps.
- Release management.
- Customer support.
- Knowledge management.
- Process management.

B2B SOFTWARE COMPANY. 15-YEAR OLD. 120 EMPLOYEES.
Objectives
- To improve profitability.
Project Scope
- Operational diagnostic.
- Integrated process review for R&D, customer support, and professional services.
Results
In one year:
- 75% increase in EBITDA.

B2B2C SOFTWARE COMPANY. 8-YEAR OLD. 20 EMPLOYEES. 170 .
Objectives
- To accelerate growth.
Project Scope
- Operational diagnostic.
- Strategic planning.
- Operational model review.
- Integrated process review – company-wide.
Results
In thirteen months:
- Acquisition of 800 new customers.
In three years:
- Acquisition of 3,000 new customers.

B2B SOFTWARE COMPANY. 20-YEAR OLD. 210 EMPLOYEES.
Objectives
- To reduce losses of professional services (80-people department).
Project Scope
- Operational diagnostic.
- Operational model review.
Results
In four months:
- Increase of billable time from 58% to 88%.

APPLICATION SOFTWARE COMPANY. 35-YEAR OLD. 580 EMPLOYEES.
Objectives
- To stop customer churn (30% in one year, due to product-related issues) and financial losses.
Project Scope
- Operational diagnostic.
- Crisis management strategy.
- Tactical recovery plan – product management and product development.
- Integrated process review – R&D, customer support, knowledge management, and process management.
- Customer communication program.
Results
In five months:
- Complete turn-around:
- Reduction of customer churn to typical market levels.
- Profitability.

GLOBAL, MULTI-BILLION-DOLLAR SOFTWARE COMPANY.
Objectives
- Develop a full strategic plan in 30 days for enterprise and government lines of business of major subsidiary.
Project Scope
- Operational diagnostic.
- Strategic plan for enterprise and government lines of business.
Results
- Full strategic plan and detailed “tactical implementation plan” developed in 15 days for both enterprise and government lines of business (with high customer satisfaction).

NICHE APPLICATION DEVELOPMENT COMPANY (GOVERNMENT). 15-YEAR OLD. 130 PEOPLE.
Objectives
- To increase software development productivity.
Project Scope
- Operational diagnostic.
- Integrated process review for R&D, sales, and customer support.
- Team building.
Results
In six months:
- 155% increase in software development productivity.
- 98% increase in revenue.

B2B SOFTWARE COMPANY. 22-YEAR OLD. 350 EMPLOYEES.
Objectives
- To reach go-no-go decisions about critical internationalization initiatives.
Project Scope
- Strategic and operational diagnostic – opportunities and capabilities.
Results
In three weeks:
- Full diagnostic performed (one week).
- Decisions made.

Build your own success story!

Ernani Ferrari can help your company write a success case with amazing results. Have Ernani’s unique experience and knowledge on your side to add value to your brand.

IDENTIFY MORE POTENTIAL IN YOUR BUSINESS